Customer Service Center

Call Us

413.586.1300

413.586.1300

1.800.644.8261

1.800.644.8261

Monday - Friday: 8:00am - 5:00pm
Saturday: 8:30am - 12:00pm

FraudWatch Customer Service

Available 24/7 at 1.866.842.5208

Available 24/7 at 1.866.842.5208

Outside the USA call collect at 1.701.461.2551

Outside the USA call collect at 1.701.461.2551

After Hours

Online Banking Support

Business: 1.866.628.4092
Personal: 1.877.632.9099
Cash Management: 413.437.5000

Business: 1.866.628.4092
Personal: 1.877.632.9099
Cash Management: 413.437.5000

Lost or Stolen ATM/Debit Card

To cancel: 1.800.264.5578
Internationally: Collect at 1.701.461.0621

To cancel: 1.800.264.5578
Internationally: Collect at 1.701.461.0621

24-Hour Automated Access Line

1.888.FSB.ACCT (1.888.372.2228)

1.888.FSB.ACCT (1.888.372.2228)

Fax Numbers
Loan Origination
Insurance Binders
Other Loan Documents
413.582.9367

Deposit Operations
Credit Checks
413.586.0241

Email Us

Are you an existing customer? Please sign in to your online banking and drop us a line using our secure Message Center.

Write Us
PO Box 60700
Florence, MA 01062